The Public Employment Services (PES) in Western Balkan countries operate under difficult conditions – low levels of job creation in the formal sector, high levels of unemployment among the low skilled, lack of resources, lack of tools and methods to monitor labor market and evaluate programs to improve the effectiveness of Active Labor Market Programs (ALMPs). In view of the challenges, the World Bank in collaboration with the Institute for Advanced Studies (Vienna, Austria) prepared assessments of the PES in Albania, Bosnia and Herzegovina, the Former Yugoslav Republic of Macedonia, Montenegro and Serbia, exploiting administrative data and production frontier analysis. The analysis allows us to identify a best practice “frontier,” in this case among the different branch offices of PES in each of the five Western Balkan countries. Other branch offices can compare themselves to the distance to the “frontier,” and adjust their own organization and processes to provide better service, by attacking the identified sources of inefficiency (if any). The model can identify, for each office that is not fully efficient, a “best practice” office that uses a similar mix of inputs and outputs but with better results.
Sara Johansson de Silva, consultant with the Social Protection and Jobs GP will elaborate on the methodology and data, the main findings for each country, and discuss what PES can do to increase effectiveness. The analysis covers the Albania National Employment Service 2014-2016, Public Employment Services for Bosnia and Herzegovina 2016, FYR Macedonia Employment Service Agency 2012-2016, Employment Agency of Montenegro 2014-2016, and Serbia National Employment Services 2012-2016.
The presentation will then be followed by an online discussion in Albania, Bosnia and Herzegovina, FYR Macedonia, Kosovo, Montenegro, and Serbia.
The video conference connections will be available at the following World Bank offices: Belgrade (7-715), Podgorica (WB-2), Prishtina (2-21), Sarajevo (17-06), Skopje (1-01), Tirana IFC (8-801), Vienna (19-8), and Washington, D.C. (MC 2-352). Simultaneous interpretation will be available in English and Serbian.